Returns & Refunds

The promise

If WANTED isn't for you, tell us within 30 days of delivery and we refund the full product price to the payment method you used. You don't have to give a reason.

This applies to every product we sell, opened or unopened, including The Daily Duo and The Full Collection.

How to start a return

Email hello@wantedskin.com from the address on your order with your order number. That's it.

We may send you a prepaid return label and ask you to send the product back. You will never pay return shipping or a restocking fee.

Refunds are issued within 5 business days of approval. Your bank may take a further 5–10 business days to show it.

Damaged, wrong or missing items

If anything arrives damaged, leaking or not what you ordered, email hello@wantedskin.com with a photo within 7 days of delivery and we ship a replacement at no cost. You don't need to return the damaged item.

Limits

One refund per product per customer. We reserve the right to decline refunds where we see a pattern of repeated returns.

Original shipping charges, where any were paid, are refunded when the return is due to our error.